FelixFelix

Terms of Service

1. Agreement to Terms

By creating an account, accessing, or using the services provided by Felix Financial Services (“Felix,” “we,” “us,” or “our”), you (“you” or “User”) agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, and, where applicable, the Limited Power of Attorney (“LPOA”) you execute through our platform. Together, these documents constitute the entire agreement between you and Felix regarding your use of the Services. If you do not agree to these Terms, do not use the Services.

2. Description of Services

Felix provides a technology-enabled platform that assists consumers with debt relief (“Services”). Our Services include credit analysis based on soft credit inquiries authorized by you, creditor communication and negotiation on your behalf pursuant to a Limited Power of Attorney, presentation of settlement offers for your review and approval, and case management tools to track the progress of your enrolled accounts.

Felix is not a law firm, and does not provide legal advice, tax advice, or financial advisory services. Felix is not a credit repair organization as defined under the Credit Repair Organizations Act (CROA), 15 U.S.C. §1679 et seq. Felix is not a debt collector and does not collect debts on behalf of creditors. Felix uses technology, including artificial intelligence, to assist with negotiation processes, but all final settlement decisions require your explicit approval.

3. Eligibility

To use our Services, you must:

  • Be at least 18 years of age;
  • Be a legal resident of the United States;
  • Have the legal capacity to enter into binding contracts;
  • Provide accurate, complete, and current information during enrollment;
  • Maintain only one account per individual.

By using our Services, you represent and warrant that you meet all of the foregoing eligibility requirements.

4. Account Registration and Security

You agree to provide truthful and accurate information when creating your account and to keep your account information current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at support@meetfelix.app if you become aware of any unauthorized access to or use of your account. Felix reserves the right to suspend or disable any account that we reasonably believe has been compromised.

5. Consent and Authorization

To use our Services, you will be asked to provide certain consents, which are captured and recorded in our consent ledger with your IP address, timestamp, and the version of consent text presented. These consents include:

  • Credit Pull Consent: Authorization for Felix to obtain your consumer report through a soft credit inquiry. Soft inquiries do not affect your credit score. No hard inquiry will be performed without separate, explicit authorization.
  • Limited Power of Attorney: Authorization for Felix to communicate and negotiate with your creditors on your behalf regarding your enrolled accounts, subject to the terms and limitations set forth in the LPOA document.
  • Communications Consent: Agreement to receive emails, text messages, and physical mail from Felix regarding your account, case updates, offers, and service-related notices. Message and data rates may apply. You may opt out of non-essential communications at any time through your account settings.

6. Subscription and Payment

Felix offers the following subscription plans: Monthly at $15 per month and Annual at $120 per year (equivalent to $10 per month). Subscriptions automatically renew at the end of each billing period unless cancelled. Payments are processed by a third-party payment processor; we do not store your payment card information.

You may cancel your subscription at any time through your account settings. No refunds are issued for partial billing periods. Refund requests for other circumstances are evaluated on a case-by-case basis.

7. Effect of Cancellation or Termination

If you cancel your subscription or your account is terminated, the following will apply:

  • Felix will complete any creditor communications that are already in progress at the time of cancellation.
  • All further negotiation efforts on your enrolled accounts will be paused.
  • Your case data, documents, and offer history will remain accessible for 90 days following cancellation.
  • If you resubscribe within 90 days, Felix will resume negotiation efforts where they were paused.
  • After 90 days, inactive case data may be archived in accordance with our data retention policies as described in our Privacy Policy.

8. Limited Power of Attorney

When you enroll accounts for negotiation, you will be asked to execute a Limited Power of Attorney granting Felix authority to communicate and negotiate with your creditors on your behalf. The LPOA authorizes Felix to contact your creditors, request account information, propose settlement terms, and receive correspondence related to your enrolled accounts.

The LPOA does not authorize Felix to accept any settlement without your prior approval, access your bank accounts or make payments, represent you in legal proceedings, or take any action beyond the scope of your enrolled accounts. You may revoke the LPOA at any time by contacting support@meetfelix.app. A copy of the full LPOA document is available for your review at meetfelix.app/legal/lpoa.pdf.

9. Technology-Assisted Services

Felix uses automated tools, including artificial intelligence, to assist with certain aspects of the negotiation process. These tools may be used for negotiation strategy, creditor correspondence drafting, response classification, and settlement recommendations. You acknowledge and agree that:

  • Technology assists but does not replace human judgment for critical decisions;
  • All settlement offers require your explicit approval before acceptance;
  • You may request human review of any action taken or proposed by automated systems;
  • You may opt out of automated processing at any time, in which case your cases will be handled through manual processes.

10. No Guaranteed Outcomes

Felix does not guarantee any specific results, including but not limited to: the amount of debt reduction, specific settlement terms, improvement to your credit score, or creditor cooperation or response. Results vary significantly based on individual circumstances, the nature and amount of the debt, creditor policies, and other factors outside of Felix’s control. Felix does not guarantee that any creditor will agree to negotiate, reduce a balance, or accept a settlement offer.

11. User Responsibilities

You agree to:

  • Provide accurate, complete, and current information at all times;
  • Respond promptly to communications, settlement offers, and requests for information;
  • Keep your contact information and account details current;
  • Not use the Services for any unlawful or fraudulent purpose;
  • Not attempt to gain unauthorized access to any portion of the Services or any systems or networks connected to the Services;
  • Not misrepresent your identity or account information;
  • Not interfere with or disrupt the Services or servers or networks connected to the Services.

12. Intellectual Property

All content, features, functionality, software, text, displays, images, and other materials available through the Services are owned by Felix or its licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. During your active subscription, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Services for your personal, non-commercial purposes. You may not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works based upon the Services or any content therein.

13. Third-Party Services

Felix uses third-party service providers for certain functions, including payment processing, communication delivery, credit data retrieval, electronic document execution, and analytics. Your use of the Services may be subject to the terms and policies of these third-party providers. Felix is not responsible for the acts or omissions of third-party service providers, including service interruptions, failures, or data breaches attributable to such providers.

14. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FELIX DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. FELIX IS NOT RESPONSIBLE FOR ACTIONS OR INACTIONS OF YOUR CREDITORS, INCLUDING THEIR REFUSAL TO NEGOTIATE, COMMUNICATE, OR ACCEPT SETTLEMENT OFFERS.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FELIX, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY, INCLUDING CREDITORS; (C) ANY CONTENT OBTAINED FROM THE SERVICES; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

FELIX’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO FELIX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, THE LIMITATIONS SET FORTH ABOVE SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

16. Indemnification

You agree to indemnify, defend, and hold harmless Felix and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your breach of these Terms; (b) your use or misuse of the Services; (c) your violation of any applicable law, regulation, or third-party right; or (d) any information you provide to Felix that is inaccurate, incomplete, or misleading.

17. Dispute Resolution

Informal Resolution: Before initiating any formal dispute resolution, you agree to first contact Felix at support@meetfelix.app and attempt to resolve the dispute informally for at least 30 days.

Binding Arbitration:If the dispute is not resolved informally, you and Felix agree to resolve it through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in the English language in New York, New York, or at another mutually agreed location. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver:YOU AND FELIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of representative or class proceeding.

Small Claims Exception:Notwithstanding the foregoing, either party may bring an individual action in small claims court for claims within the court’s jurisdictional limits.

Opt-Out Right: You may opt out of this arbitration provision by sending written notice to Felix at support@meetfelix.app within 30 days of accepting these Terms. Your opt-out notice must include your name, address, email address, and a clear statement that you wish to opt out of binding arbitration.

18. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. For any claims not subject to arbitration, you and Felix consent to the exclusive jurisdiction and venue of the state and federal courts located in New York County, New York.

19. Termination

Either party may terminate this agreement at any time. Felix may suspend or terminate your access to the Services immediately, without prior notice, if Felix reasonably believes that you have violated these Terms, engaged in fraudulent or illegal activity, or if required by law or a governmental authority. Upon termination, the provisions regarding cancellation in Section 7 shall apply.

20. General Provisions

  • Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
  • Entire Agreement: These Terms, together with the Privacy Policy and the LPOA, constitute the entire agreement between you and Felix regarding the Services and supersede all prior agreements and understandings.
  • No Waiver: The failure of Felix to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment:Felix may assign or transfer these Terms, in whole or in part, without restriction. You may not assign or transfer your rights or obligations under these Terms without Felix’s prior written consent.
  • Force Majeure: Felix shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.
  • Electronic Communications: By using the Services, you consent to receive communications from Felix electronically. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

21. Contact Information

If you have questions or concerns about these Terms, please contact us at:

Felix Financial Services
Email: support@meetfelix.app